Ask anyone who knows me, they’ll tell you I’m awesome. They’ll also tell you it takes a *lot* to make me angry to the point of expressing it.
So hats of to TFL, you can add me to what I am sure is an extensive and rather long list of people who wish there were an alternative to getting around London.
Am I being harsh ? You tell me.
I just tried to enable the auto top up feature on my Oyster card. The create account page asked for the normal stuff. Name, address, oyster card number, email, a security question and a password (to be entered twice for verification). I filled everything in and hit submit. The form bounced back that my passwords did not match. I corrected this and resubmitted. It came back that that email address is in use !!!
WFT
Email addresses are unique. I’ve never registered before. So unless someone else has tried to imitate me, (which seems like rather a lot of work to scam an oyster card), it seems their form partially submitted my data with incorrect values for some fields.
Genius !
Any attempt to logon, retrieve username or password met with failure. Whatever values the form had passed, they weren’t the ones I’d used.
When calling their helpline to sort the humpty dumpty mess out, the dumber than average rhesus monkey I spoke to said there was nothing he could do (maybe you should have tried harder at school ! you’d be more capable in your chosen field then). It seems he is unable to reset/modify/delete/touch my incorrect entry on their system.
Problem. My email remains the same. Even if I buy a different oyster card, I will not be able to pair it up to my email address as it already exists in their system with bad values. I suppose I could create another email address to use, but why should I have to ? You don’t have to move house to get a problematic package delivered (praise for the postal service).
I’m going to assume I got an unhappy disgruntled employee who was pissed at having to work on a Saturday. I’ll call once again and see if I get someone helpful.
Otherwise I’ll need to create a new email just to register my oyster card. Hmmmmm, scott@tflsucksdonkeyballs.com has a ring to it, wonder if the domain name is free ?……..
For the love of god TFL, sort your site and train your staff, please !!!