After spending most of the morning on the phone with Dell technical support *to replace a faulty DVD drive still under warranty* I find myself whole heartedly behind Scott Hanselman’s ‘FizzBin’ initative.
I actually slipped ‘FizzBin’ into the conversation a few times randomly in the first half hour to see if we could get to the ‘I’ll send a replacement unit out to your now sir’ phase, but alas it fell onto deaf ears (or certainly ears not briefed on the ‘FizzBin’ keyword initative’).
This left me repeating the mantra ‘ The optical drive is broken and needs replacing’ to every question and test I was asked to perform until their will finally broke and they promised to send an engineer out with a replacement drive.
So come on people, get behind ‘FizzBin’ coz’ I really don’t think I can handle another one of those calls again !
